Delivery and shipping – www.multirackzone.com.Your storage assistant

These Shipping Terms (hereinafter referred to as "these Terms") apply to users who purchase products through www.multirackzone.com (hereinafter referred to as "this website").

These Terms stipulate the relevant matters of product transportation.

Transport Company
The transport company selected by this website is a well-known European logistics service provider with rich international transportation experience and good service quality.

Mode of Transportation
3.1 Standard Transportation: Products are shipped by default using standard transportation methods, usually delivered by international express or freight forwarding companies.
3.2 Accelerated Transportation: If you need to speed up the transportation, users can choose accelerated transportation services, and the fees will be adjusted according to specific products and services.

Transportation Costs
4.1 The transportation costs will be calculated based on factors such as the weight, volume, destination and mode of transportation of the product.
4.2 This website will send a notification containing the transportation costs to the user after the order is confirmed.

Transportation Time
5.1 The standard transportation time is usually 3 working days, depending on the destination and the transportation company’s arrangements.
5.2 The accelerated transportation time is usually 2 working days, and the specific time is subject to the actual arrangement of the transportation company.
International Shipping: Depending on the destination, it usually takes 7 working days, depending on customs processing time.

Transportation Risks
6.1 During transportation, the product may be delayed or damaged due to force majeure (such as natural disasters, wars, government policies, etc.).
6.2 This website does not bear the transportation risks caused by force majeure, but will try its best to assist users to solve the problem.

Shipping Address
7.1 When submitting an order, please ensure that the user provides an accurate delivery address.
7.2 Additional shipping costs caused by incorrect address or inaccurate information shall be borne by the user.

Confirmation of Receipt
8.1 After receiving the product, the user should confirm receipt in time and contact this website in time if the product is damaged or short.
8.2 If the product is damaged or short during transportation, please keep relevant evidence and contact this website for processing.

Return and Exchange
9.1 If the product has quality problems during transportation, the user can return or exchange the product in accordance with the return and exchange policy of this website.
9.2 The transportation costs incurred by the return and exchange shall be borne by the responsible party.

Applicable Law and Dispute Resolution
10.1 The application and interpretation of these Terms shall be subject to European law.
10.2 Any dispute between the user and this website shall first be resolved through friendly negotiation; if the negotiation fails, the user may file a lawsuit with the People’s Court of the user’s place of residence.

Before using this website to purchase products, the user should carefully read and agree to these terms of transportation. If you have any questions, please feel free to contact us.